OLX has increased safety measures for users

BEIRUT: OLX has grown exponentially since 2015 to become one of the leading classifieds platform in Lebanon. Currently, OLX has reached a second phase of its growth story with a new set of objectives mainly revolving around Trust and Safety, Quality and User Experience.

John Noja, General Manager of OLX Lebanon, said: “We are committed to helping our users make smart and safe deals on our platform while enjoying a remarkable experience as sellers and buyers. In fact, several actions are being taken on the Product, Marketing, and Team fronts to make this happen”.

OLX has recently introduced new safety measures, offering its users increased security. The Phone Verification feature, launched in March 2018 and the Mandatory Login feature launched in September 2018, both allow a higher quality experience while ensuring users on the platform are serious sellers and buyers visiting to make deals happen.

Moreover, stemming from sense of corporate responsibility, OLX’s communication has shifted more towards Edutainment, especially with the launch of a new set of Fun Educational videos in collaboration with the Lebanese actress Anjo Rihane. The videos focus on communicating guidelines to users to help them use the platform in a smart, safe, and successful manner. Topics addressed include: How to list an ad to maximize leads, How to enhance the visibility of ads and sell faster, and How to use the platform safely.

Finally, on the team front, OLX is putting all resources at hand to become more customer-centric. “Because we want our customers to succeed as sellers and buyers and encourage their friends to go next, we have established a local User Experience team, whose primary focus is on enhancing the application, improving customer support, and pushing the quality level on the platform,” Noja said.

In the era of user-generated content, quality becomes a widely shared responsibility to which everyone can and should contribute. OLX encourages all its users to share their feedback and report any content that they see as inappropriate on the platform, keeping in mind that the final and ultimate precaution rests with the buyers and sellers upon concluding their trade.

The OLX Group is a global product and tech company which operates a network of market-leading trading platforms in over 40 countries.

With more than 330 million monthly users worldwide, OLX Group makes it fast and easy to buy and sell almost anything online, such as household goods, phones, cars and houses. Through consumer brands including Avito, dubizzle, letgo, OLX, and many dozen others, more than 15 million things are exchanged on its apps and platforms every single month.

The OLX Group is powered by a team of 5,000 people, operating from over 30 offices across five continents. The team is united behind a single mission to make it easy for people to buy and sell almost anything, promoting prosperity in local communities. OLX Arabia is actively expanding in the MENA region in Bahrain, Egypt, Kuwait, Lebanon, Oman, Qatar and Saudi Arabia.