Electronic governments: Enhancing administrations’ efficiencies

BEIRUT: A seventy-year-old man struggling to catch his breath and another ill individual slowly pacing while standing in line are not a surprising sight for anyone who happens to have some paper work to finalize at one of the government’s administrations. But this nightmare that includes long queues and ever-lasting waiting hours has a solution: introducing e-government.What is e-government?An electronic government (e-government) is defined by the United Nations as an online platform that offers governmental services. It allows governments to digitally exchange information with citizens through the use of information and communication technologies (ICTs). The adoption of e-government helps in reducing both financial costs and transaction times. It allows a government to become more efficient, provide better services, and effectively...